Refund Policy

Our Promise

At Veloria, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to make it right.

Returns

You have 14 days from the date of delivery to request a return. To be eligible, items must be unused, unopened, and in their original packaging.

We're unable to accept returns on items that have been opened or used, for hygiene and safety reasons.

How to Request a Return

To start a return, please contact us via our Contact Us page within 14 days of receiving your order. Include your order number and reason for return and we'll guide you through the process.

Return Postage

Return postage costs are covered by Veloria. Once your return is approved, we'll provide you with a prepaid return label.

Refunds

Once we receive and inspect your returned item, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 5-10 business days.

Exchanges

We're happy to offer an exchange if you'd prefer a different product. Please mention this when contacting us and we'll do our best to accommodate your request.

Damaged or Incorrect Items

If your order arrives damaged or you've received the wrong item, please contact us immediately with a photo and your order number. We'll resolve this for you as quickly as possible.