Privacy Policy

Last updated: July 2026

1. Who We Are

Veloria (“we”, “us”, “our”) is an online self-care and beauty retailer based in the United Kingdom. Our website is shopveloriacom.com.

If you have any questions about this policy, please contact us via our Contact Us page.

2. What Information We Collect

When you shop with us or interact with our website, we may collect the following personal information:

• Name and contact details (email address, phone number)
• Delivery and billing address
• Payment information (processed securely — we do not store card details)
• Order history and purchase preferences
• Device and browsing data (via cookies)

3. How We Use Your Information

We use your personal data to:

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Respond to your enquiries and provide customer support
• Improve our website and shopping experience
• Send marketing communications (only with your consent)

4. Legal Basis for Processing (GDPR)

We process your data under the following legal bases:

• Contract — to fulfil your orders
• Legitimate interests — to improve our services
• Consent — for marketing emails (you can unsubscribe at any time)

5. Sharing Your Data

We do not sell your personal data. We may share it with trusted third parties only where necessary, including:

• Shopify (our e-commerce platform)
• Royal Mail (for order delivery)
• Payment processors (e.g. Shopify Payments, PayPal)

6. Cookies

Our website uses cookies to enhance your browsing experience and analyse site traffic. You can manage your cookie preferences via your browser settings.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict how we process your data
• Withdraw consent at any time

To exercise any of these rights, please contact us via our Contact Us page.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.